The largest health care provider in the East Bay is currently
recruiting for several Call Center openings in Alameda. All
candidates must have at least 1-2 years of Call Center experience
and have the ability to type 45wpm. Please take a look at the job
description below and apply today!
Handles a high volume of inbound calls related to benefits
enrollment, eligibility, and general Human Resources. Research and
application of critical thinking in an effort to provide first call
resolution pertaining to HR and benefits policies and
Will be servicing internal employees making decisions about
benefits - Making changes to benefit plans and documenting them.
Employees are expecting to call the experts so active listening is
key. One resources will be available to obtain information to
High school diploma or equivalent required. Advanced reading skills
and basic math skills required.
Demonstrated experience navigating Windows-based computers
Must be able to work in a Labor / Management Partnership
A general knowledge in one or more of the following areas- payroll,
health and welfare benefits, worker's compensation, leaves of
absences and/or general HR.
1-2 years call center or customer service experience.
Proficiency in Lotus Notes or MS Outlook, Microsoft Word, Excel and
Experience with PeopleSoft systems
Handle repetitive calls
Respond to moderate to complex benefit inquiries while providing
excellent customer service. Exert cogent written and verbal
communication. Meet or exceed call quality and call performance
metrics. Seek to provide first call resolution by conducting
essential research and analysis. Review employee data utilizing
Windows-based HRIS systems and other web based tools to respond to
employee inquiries and concisely document results. We are an equal
employment opportunity employer and will consider all qualified
candidates without regard to disability or protected veteran