JR IT Help Desk Analyst

Company: Swoon Staffing
Location: Sacramento
Posted on: January 14, 2026

Job Description:

Job Description Job Description IT Help Desk Analyst – Tier 1 (Onsite) Location: Sacramento, CA (Onsite) Pay Rate: $21/hour Employment Type: Contract Industry: Utilities Client: A Swoon client, leader in the utilities industry Job Overview A Swoon client, a leader in the utilities industry, is seeking an IT Help Desk Analyst (Tier 1) to join their Technical Support Center in Sacramento, CA . This is a customer-facing, onsite role providing first-level technical support to end users in an enterprise environment. This position is ideal for candidates with strong customer service skills , entry-level to junior IT experience , and a passion for helping users resolve technical issues efficiently. Key Responsibilities Provide Tier 1 technical support to end users via phone and web-based channels Troubleshoot and resolve basic hardware, software, desktop, mobile, and network issues Support Windows operating systems and Microsoft Office applications Assist with password resets, application access issues, and device troubleshooting Create, update, and manage incident tickets according to priority and SLA guidelines Escalate complex issues to higher-level support teams as needed Document service requests and resolutions accurately and within required timeframes Deliver excellent customer service while meeting attendance, quality, and productivity metrics Collaborate with team members to support knowledge sharing and continuous improvement Work Environment 100% onsite to start at the Technical Support Center Opportunity to transition to a hybrid schedule after 3–6 months , based on performance, training completion, and ability to work independently Core schedule is Monday–Friday , with start times between 6:00 AM and 9:30 AM (specific shifts TBD) Required Qualifications High School Diploma or equivalent 1 year of IT Help Desk, Service Desk, or Technical Support experience Experience supporting users via phone and web channels Working knowledge of Windows OS, Microsoft Office Suite , and basic enterprise IT environments Strong customer service and communication skills Ability to troubleshoot basic IT issues and follow documented processes Minimum typing speed of 35 WPM (typing test results required at submission) Reliable attendance and strong work ethic Ability to learn quickly and adapt in a fast-paced environment Preferred Qualifications CompTIA A certification or other IT-related certifications Prior experience in a call center or customer-facing technical support role Basic knowledge of: iOS devices (iPhone, iPad) Networking concepts (LAN, Wi-Fi, printers, peripherals) Experience working in an enterprise or regulated environment Ability to work independently as well as collaboratively within a team Additional Information Background check required Long-term contract opportunity with stability Excellent opportunity to gain experience with a large enterprise utilities organization through Swoon Company Description • Come get Swoon’d \t• Swoon handles the staffing needs of over 80 Fortune 500 clients. \t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row. \t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020. Company Description • Come get Swoon’d\r\n\t• Swoon handles the staffing needs of over 80 Fortune 500 clients.\r\n\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\n\t• Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Keywords: Swoon Staffing, Alameda , JR IT Help Desk Analyst, IT / Software / Systems , Sacramento, California