Client Partner (Customer Success)
Company: NimbleRx
Location: Redwood City
Posted on: January 20, 2026
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Job Description:
Job Description Job Description Nimble is a healthtech company
on a mission to simplify access, understanding and management of
healthcare. We are starting by building the largest, most loved
pharmacy business in the world. We are a fast-growing,
technology-first startup driven by perfecting the patient and
pharmacist experience. Nimble fosters a culture of collaboration,
open communication and deliberate action that allows us to face
today’s most exciting challenges head-on and grow incredibly
quickly. The Client Partner is a crucial member of the Nimble team,
supporting new and current pharmacy partners as the lead point of
contact, post launch. As we grow nationwide, you will increase
client engagement with Nimble features and create new sales
opportunities by aligning pharmacy goals with revenue-focused
growth. You will: Effectively train and manage a book of business
of Nimble pharmacy partners, providing proactive solutions to using
Nimble and recommending services/features to improve pharmacy
revenue and performance Act as a technical advisor to clients,
helping them understand how Nimble’s solutions integrate with their
systems Analyze client data to identify optimization opportunities
and present findings in a technical yet client-friendly way
Actively impact pharmacy partner success by understanding
pharmacists' workflows, recurring issues, and product performance
Utilize performance and revenue reports to share potential adoption
and growth opportunities with key decision-makers Develop durable
relationships with owner(s) and staff of partner pharmacies to
provide front line support Serve as the technical escalation point
for key clients when complex issues arise Guide clients on API
usage, best practices, and troubleshooting common integration
issues Post launch, liaise between the engineering team and clients
to translate technical requirements Work closely with the product
and engineering teams to stay updated on new features Use tools
like dashboards, SQL to pull key metrics for customer success What
you bring: 4 years of experience in account management,
partner/customer success, account retention, upgrading/upselling
accounts, client support, sales Proactive and confident partner
guidance through new Nimble processes Positive attitude and ability
to work in a fast-paced, constantly evolving environment Excellent
verbal and written communication skills Pharmacy experience highly
preferred, but not required Bachelor's degree What's in it for you:
Compassionate and driven colleagues in a collaborative, high-impact
environment Accelerated career growth in a fast-growing company
Direct access to executives and a transparent company culture Rare
opportunity to change an industry and lives of millions We are
reinventing healthcare / pharmacy - your (grand)parents and your
(grand)children will understand and appreciate what you do Medical
/ Dental / Vision / 401K package that fits your needs Generous
Vacation Policy - 15 days of paid vacation in the first year, then
increases to 20 days after one year 11 Paid Holidays Work out of
our HQ in beautiful downtown Redwood City Base salary plus
commission At Nimble, we are dedicated to putting patients first
and improving pharmacies across America. Join us on this exciting
journey! Diversity, inclusion and belonging at Nimble: Nimble is
building a diverse and inclusive work environment where we learn
from each other. We pride ourselves on being an equal opportunity
employer and welcome people of diverse backgrounds, abilities and
perspectives. We may use artificial intelligence (AI) tools to
support parts of the hiring process, such as reviewing
applications, analyzing resumes, or assessing responses. These
tools assist our recruitment team but do not replace human
judgment. Final hiring decisions are ultimately made by humans. If
you would like more information about how your data is processed,
please contact us.
Keywords: NimbleRx, Alameda , Client Partner (Customer Success), IT / Software / Systems , Redwood City, California
