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IT Communications and Training Specialist

Company: Penumbra
Location: Alameda
Posted on: June 6, 2021

Job Description:

Penumbra's IT team helps drive innovation by partnering with business users to develop and implement applications that enhance efficiency and effectiveness. The success of these efforts depends heavily on effective training and change management to accelerate user adoption. As IT Communications and Training Specialist, you will be responsible for understanding the various applications' processes and translating them into easily digestible media to be used to train end users. You will interface closely with business units, IT, Corporate Communications, and Corporate Training teams to develop and deliver the training.

What You'll Achieve

  • Design and develop training content related to IT applications developed for the enterprise's various business units.
  • Collaborate with a wide variety of staff, including software engineers, technical and functional subject matter experts, and business sponsors to develop and deliver the training content.
  • Engage with end users in order to create content from their perspective, often requiring translating technical jargon.
  • Serve as central point of contact with Engineering/Development, Legal, Corporate Communications and Corporate Training departments to determine content.
  • Apply your understanding of learning and training modalities to create job aids, workflows, eLearning, and videos.

What You Bring

  • A knack for marrying your understanding of technical concepts with an appreciation of various learning styles and training modalities.
  • A Bachelor's degree and at least three years experience designing, developing, and delivering instructional materials.
  • Experience applying best practices and techniques of change management a must.
  • Exceptional oral, written, and interpersonal communication skills.
  • Demonstrated ability to translate technical content for non-technical staff.
  • Strong attention to detail, organizational skills, and individual initiative.
  • Effective analytical, troubleshooting and problem-solving skills.
  • Strong Microsoft PowerPoint, Project, Word, and Visio skills.
  • Enthusiasm for working in a fast-paced, dynamic environment that requires quickly adapting to new technologies and shifting priorities.

What We Offer

  • A collaborative teamwork environment where learning is constant and performance is rewarded.
  • The opportunity to be at the forefront of technology that is revolutionizing the treatment of some of the world's most devastating diseases.
  • A generous benefits package that includes medical, dental, vision, and life insurance; a 401(k) match; and an Employee Stock Purchase Plan.

Penumbra, Inc., headquartered in Alameda, California, is a global healthcare company focused on innovative therapies. Penumbra designs, develops, manufactures and markets novel products and has a broad portfolio that addresses challenging medical conditions in markets with significant unmet need. Penumbra sells its products to hospitals and healthcare providers primarily through its direct sales organization in the United States, most of Europe, Canada and Australia, and through distributors in select international markets. The Penumbra logo is a trademark of Penumbra, Inc.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

If you reside in the State of California, please also refer to Penumbra's Privacy Notice for California Residents.

Keywords: Penumbra, Alameda , IT Communications and Training Specialist, Other , Alameda, California

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