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Senior Change Management Specialist

Company: Ross Stores
Location: Alameda
Posted on: June 6, 2021

Job Description:


The Senior Specialist, Initiatives and Change Management will be responsible for supporting change management and project management activities for a variety of strategic company initiatives including technology, process and organizational change.

The Initiatives and Change PMO operates as a comprehensive program and change management office supporting implementation, adoption and sustainability. The Sr. Specialist may support projects in a project and/or a change capacity and as such experience in a PMO with both disciplines will be helpful. The individual in this role will support development of the change impact assessment, communications, training and sustainability plans as well as monitor project and change management plans and track action/issues/risks/dependencies. This role will also be engaged in assessing and interpreting change impacts and employee and organizational readiness; communicating project and change management updates to stakeholders; supporting communication and training delivery; and development of dashboards and heat maps.


Support Initiative and Change Management Delivery
Assess the impact of change on organizations, using assessments of organizational culture, performance, and readiness for change.
Collaborate with key stakeholders to develop and execute both project and change management plans
Create actionable deliverables to facilitate change, including communications plans, sponsor roadmaps, training plans, resistance management plans, and sustainability plans
Support and partner with project team to manage day-to-day operational aspects of project management and support efforts to deliver on schedule, on budget, and on scope
Identify obstacles to change and recommends mitigation activities
Partner with key stakeholders to plan, prepare, and develop key messages and communication and engagement materials
Support the development and delivery of training and enablement activities
Define sustainment plan with the project team to enable stickiness and accountability
Measure, and monitor success metrics for change progress, outcomes and sustainability; including adoption, utilization, proficiency, benefits realization, performance
Manage any ad hoc analysis requests related to impact, readiness and stakeholder data.

Support Center of Excellence
Use the established change management framework and toolkit to provide change management delivery support. Help drive continuous improvement to enhance tools, templates and best practices
Support development of enterprise views of organizational change data; deliverables may include heat maps (impact, readiness, risk) and adoption/utilization outcomes that demonstrate change management value

Support Change Management Capability Maturity
Support development of a maturity model and ongoing organizational assessments that help drive change capability maturity and growth
Coordinate change management workshops and other engagement methods to advance internal knowledge and abilities, including change leadership mindsets and behaviors


Problem Solving
Interpersonal Savvy
Drive for Results


Bachelors degree required
Prefer 2-3 years post college experience (preferably in consulting, project or change management, communications or training)
Exposure to project management and change management methodologies
Excellent communication skills (written and presentation)
Ability to relate to all kinds of people and build effective relationships; strong EQ
A detail-oriented approach must pay close attention to the details and have the drive to get things right
Strong organizational skills
Ability to cope with pressure and changing priorities
Trustworthy with confidential information
Ability to work independently and exercise independent judgment
Analytical ability - able to synthesize data, be able to error check and reconcile own work Strong MS Excel, PowerPoint, and Word skills, as well as ability to learn training applications (e.g. Articulate, Storyline, InDesign)


Requirements: Consistent timeliness and regular attendance. Job requires ability to work in an office environment, primarily on a computer. The job also requires sitting, standing, talking on the telephone, attending in-person meetings, typing, and working with paper/files, etc.
Occasional Requirements: Job occasionally requires bending, kneeling, reaching, and lifting up to 10 pounds. May also require occasional driving and traveling overnight for business functions.




This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at managements discretion.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Companys overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.

Keywords: Ross Stores, Alameda , Senior Change Management Specialist, Other , Alameda, California

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