Area Loss Prevention Manager (ALPM)
Company: Ross Stores, Inc
Posted on: June 6, 2021
The Area Loss Prevention Manager (ALPM) is responsible for
protecting the assets of Ross Stores, Inc. while achieving shortage
and safety goals for assigned stores/district(s)/area. This is done
by managing, promoting, and directing all Loss Prevention
initiatives and programs within the assigned group of stores and by
developing and maintaining strong partnerships at the store,
district, and zone levels. Through effective Operations and Human
Resources partnerships, the ALPM implements company-driven shortage
and safety solutions while providing regular direction and
leadership to minimize operational shortage, mitigate theft and
fraud, and maintain safe and secure environments for Ross
associates and customers. At times, the ALPM will also work with
other cross-functional groups to ensure integrated solutions
positively impact shortage control and accident reduction
initiatives. In partnership with Store Managers, ALPMs share
supervisory responsibility for store-based Loss Prevention
associates (Store Protection Specialists or SPS) and are involved
in the ongoing hiring, training, development, and performance
management of this team. Periodically, ALPMs may need to support
the response to, recovery from, and future prevention of serious
incidents within assigned market.
Minimizing Operational Shortage
- Achieve shortage reduction goals for assigned
- Understand and respond to shortage processes (i.e. CNS, MOS,
Front-End Operations, MPT, etc.) and analytics.
- Identify shortage risks through regular review of indicator
reports; partner with stores to develop action plans to
address/minimize operational shortage.
- Ensure all Loss Prevention shortage audits are conducted
consistently and objectively, with a focus on continuous
improvement through partnership and training.
- Coach, train, and influence store leadership and associates on
best practice execution to minimize operational shortage.
- Promote shortage awareness through store programs (i.e.
Shortage Highway) and ensure current Loss Prevention Awareness
Center is visible to associates.
- Support assigned stores/district(s)/area during annual (and/or
semi-annual) inventory process.
- Strictly adhere to all budget guidelines established in
Mitigating Theft & Fraud
- Aggressively identify, investigate, and resolve all internal
and external theft and fraud, striving to minimize the impact of
loss to the company and address new types of theft and fraud.
- Maximize utilization of all available merchandise protection
tools and resources (including EAS, domes, alarm equipment, fitting
room controls, shortage highway, etc.) to address loss in stores
and throughout the company.
- Ensure consistent execution of all deterrence resources/tools
to proactively combat external loss.
- Leverage exception and store reporting systems to identify
theft activity (including cash shortage) in assigned stores.
- Drive resolution and case closure on all internal and external
investigations, including timely follow up on internal leads from
the corporate Investigative Analyst team or the Alertline process
and external intelligence from other retailers or law enforcement
groups regarding current market theft trends.
- Maintain appropriate confidentiality thorough internal
investigations; partner with store/district leadership and Human
Resources to address associate behavior and take corrective
- Drive an impactful and effective SPS program by participating
in store efforts to hire, train, and develop SPS associates in
- Maintain accurate records and reports of all identified theft
activity and related follow up; disseminate and communicate
reporting as necessary.
- Drive store-level awareness of theft and fraud techniques as
well as prevention tools/resources to mitigate future impact and
- Share expertise on physical security and loss prevention
systems through new store openings, remodels, and expansions.
Maintaining a Safe & Secure Environment
- Drive achievement of accident reduction goals for General
Liability GL) and Workers Compensation (WC) for assigned
- Conduct regular Loss Prevention safety audits for compliance of
all accident and critical incident preventative standards and
- Promote a safety-first culture by conducting regular store
audits, supporting the proper utilization of safety incentive
awards, and joining in safety celebrations for accident-free
- Participate regularly in store and district conference calls to
bring greater awareness to safety initiatives and emergency/crisis
- Execute effective crisis management and incident response;
coach and train store leadership and associates on accident
investigation findings, areas of opportunity, and future prevention
- Provide physical security expertise and ensure proper
functionality of store-based security technologies including
alarms, CCTVs, Intellex, etc.
- Regularly evaluate building integrity and partner with store
management to follow up on any equipment failure.
Developing Great Teams & Partnerships
- Train store leadership and associates, as well as Operations
and Human Resources partners, on current Loss Prevention
initiatives and programs.
- Assist store leadership in promoting awareness campaigns on
shortage and safety control measures; regularly participate in key
store meetings and recognition program activities.
- Develop and maintain effective working relationships with
corporate Loss Prevention partners and field-based peers; share
current store/market trends and provide feedback on current or
- Foster regular working partnerships with other internal
organizations to drive integrated solutions for shortage control
and accident reduction initiatives.
- Drive a performance management culture by detecting
opportunities for improvement in individual, team, and store
performance; influence change in less-than-optimal behaviors before
they become ingrained.
- Participate in the recruitment and hiring of top talent for
store-based Loss Prevention positions; in partnership with store
management, support the onboarding, ongoing training and
development, and performance management of SPS associates in
- Promote effective internal communication through regular Store
Protection Specialist conference calls and participation in store
- Establish and leverage regular communication with external
business partners including law enforcement agencies, retail theft
organizations, and other retail LP departments.
- Assist in the development and updating of training materials
and concepts for awareness training sessions.
- Perform other responsibilities and projects as assigned.
- Manages Work Processes
- Business Acumen
- Plans, Aligns & Prioritizes
- Builds Talent
- Leading by Example
- Communicates Effectively
- Ensures Accountability & Execution
QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
- BA degree or greater, preferably in Business or Criminal
- 5 years directly-related, multi-unit Loss Prevention and/or
Retail work experience.
- Experience in driving successful loss prevention, shortage
control, accident reduction and fraud prevention programs.
- Self-motivated individual who can be successful in a fast-paced
environment, with minimal supervision.
- Excellent written and verbal communication skills, strong
- Must demonstrate the ability to be flexible and adapt to
- Excellent analytical skills and demonstrated ability to solve
- Proven ability to make good decisions under pressure.
- Excellent organizational skills, detail-oriented.
- Maintains confidentiality concerning all information and
- Values and exhibits the highest level of personal
- Must have proficiency in and knowledge of computer software
including MS Office (Outlook, Word, Excel, and PowerPoint).
- Knowledge of and previous experience with Loss Prevention
technologies (including CCTV systems and exception reporting
systems) is advantageous.
Job requires ability to work in an office environment, primarily
on a computer.
Requires sitting, standing, walking, hearing, talking on the
telephone, attending in-person meetings, typing, and working with
Consistent timeliness and regular attendance.
Vision requirements: Ability to see information in print and/or
Must be able to travel
Must be able to stand for prolonged periods of time (up to 8
hours per day)
Frequent computer work required (up to 8 hours), involving
repetitive arm/hand motions from keyboarding
Shared supervisory responsibility for up to 75 store-based Loss
Prevention associates (Store Protection Specialists or SPS) within
This job description is a summary of the primary duties and
responsibilities of the job and position. It is not intended to be
a comprehensive or all-inclusive listing of duties and
responsibilities. Contents are subject to change at management's
Ross is an equal employment opportunity employer. We consider
individuals for employment or promotion according to their skills,
abilities and experience. We believe that it is an essential part
of the Company's overall commitment to attract, hire and develop a
strong, talented and diverse workforce. Ross is committed to
complying with all applicable laws prohibiting discrimination based
on race, color, religious creed, age, national origin, ancestry,
physical, mental or developmental disability, sex (which includes
pregnancy, childbirth, breastfeeding and medical conditions related
to pregnancy, childbirth or breastfeeding), veteran status,
military status, marital or registered domestic partnership status,
medical condition (including cancer or genetic characteristics),
genetic information, gender, gender identity, gender expression,
sexual orientation, as well as any other category protected by
federal, state or local laws.
Keywords: Ross Stores, Inc, Alameda , Area Loss Prevention Manager (ALPM), Other , Alameda, California
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